FIRST Software Services

Service and Support

IT Service
First Computer Systems Ltd provides service and support for companies that wish to out-source their information technology requirements and not rely on in-house personnel.

A wide range of technical support services is available, from end user assistance with day to day computing issues to high level server administration.

Computer networks are configured and maintained, servers commissioned, internet and email systems implemented. Installation and support of Microsoft and other popular application, system software, and database software are available.

The supply, installation, and maintenance of a broad array of hardware products that include PCs, Servers, communications equipment, mobile devices, scanners, and printers are provided.

Integration of web sites with business application software and electronic data exchange with other systems such as suppliers and supermarket systems is available.

Comprehensive user assistance allows users to receive the full benefit from their computer system.

IT Services include:

Configuration of hardware, software, and system software
Assist users with use of hardware and software
Access to support personnel for support and services
Help desk support
Service calls can be placed by phone or website
Call out facility to the user site
Service calls are logged for efficient processing and management
Assistance channelled through dedicated person at user site
Response service available from a small team approach
Service from a dedicated service team trained for effective support
Provision for efficient on-line service to reduce travel time

First Computer Systems Ltd supply and install the following products:
3Com 3M Acer Adobe AMD AOC APC Asus Belkin Brother Business objects CA Canon Cisco Corel Creative labs Crucial D-link Divers Dynalink Epson Ergotron Exabyte Fortinet Fuji Xerox Fujifilm Gigabyte GN Netcom Google Handsfree Solutions Hauppauge Hewlett-Packard IBM Imate Imation Infocus Projectors Intel Inwin Iomega IT Power Services	Juniper Kingston Konftel Konica Minolta Kyocera Laser Lenovo Lexmark Linksys Logitech Lotus Maxtor Mcafee Inc Microsoft Modempak Motorola MYOB Netgear Oki Oracle Philips Powerware Quicken Samsung Electronics Seagate Sony Storcase Technology Symantec Tandberg Tapeware Targus Tom Tom Toshiba Trend Micro Uniden V7 Verbatim Vodafone Wacom Western Digital