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Service and Support
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FIRST Software Services
First Computer Systems Ltd provides the wide range of skills and services that are
required for the successful installation of an enterprise software package.
The same people that build FIRST Software are also the service providers and have
the know-how to deliver efficient service.
Consultation with business procedures and accounting resources are also available
so that users can receive the full benefit of FIRST Software.
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Services include:
- Installation, maintenance, and development of FIRST Software
- Access to FIRST Software support personnel for support and services
- Help desk support
- User assistance with use of FIRST Software
- Assistance channelled through dedicated person at user site
- Service provided by a small team approach
- Service calls can be placed by phone, email, or website
- Call out facility to the user site
- Service calls are logged for efficient processing and management
- Provision for efficient on-line service to reduce travel time
- Service from a dedicated service team trained for effective support
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